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Makeup

RETURNS POLICY & SHIPPING

Returns

  • As part of our commitment to LA JOLIE customer service we offer a fair refund policy.

  • you may return your order for a refund; LA JOLIE accept your returns you could make a product/s for replacement within fourteen (14) days of purchase.

  • When returning a product (s), all parts and printed materials must be in their original packaging, without opening and without defects.

  • A handling fee of approximately 20% of the original purchase price of returned products may be estimated, unless there is a "good reason"; To be determined at the sole discretion of LA JOLIE.

  • LA JOLIE is not responsible for incorrect refund.

  • Please carefully choose the products you want to purchase, as refunds will not be given where you have changed your mind or made the right choice.

  • Final sale- products cannot be refunds or exchanges or price adjustment.

  • Please note that we cannot refund the shipping cost of your return unless the return is due to a mistake in our fulfillment or a defect in the product.
     

Payment Options

At check-out, you will be presented with the following payment options: Visa, Master Cards. All orders are subject to verification and approval prior to shipping.

In addition, LA JOLIE gift cards may also be used as a payment option.

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Shipping

  • UAE Delivery Times

    • Orders are typically delivered within 3-5 business days. Delivery times come into effect the day after you place your order.​

  • International Delivery Times

    • In Orders are typically delivered within 14-21 business days. Delivery times come into effect the day after you place your order. ​

  • International Duties and taxes

    • At check-out, you will be presented with the order’s total payment that includes shipping costs but doesn’t include duties and taxes, payable directly to you and vary according to your country of residence.

    • Note that in case you refuse to release your package from customs, the package will be sent back to us and an additional fee (up to 25$) will apply following shipping and handling.

      Once the package arrives, we will refund your account, not including original shipping fees or additional handling fees. 

  • Billing

    • Your credit card will be billed at the time of the purchase. Your credit card statement will reflect a charge from LA JOLIE site.

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